Invoices, payment reminders, quotes, appointments and messages reach the phone the moment they happen. Every person decides which categories they want to receive, and a tap on the message opens the entry it is about.
Almost everything a company sends is only useful if it is seen in time. A payment reminder that is read three weeks late has failed at its job. An appointment change that arrives after the customer has already travelled is worse than no message at all.
Email used to be the answer and is no longer a reliable one. Mailboxes are full, filters are aggressive, and a message that is technically delivered is not the same as a message that is seen. For anything time-critical, the phone is where attention actually is.
IDup sends the important things as push messages: invoices, payment reminders, quotes, appointments, messages and hours. Each person chooses the categories they want, so the channel keeps working instead of being switched off after the first week of noise.
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The message appears when the thing happens, not when somebody next opens a mailbox. For payment reminders, appointment changes and questions that block work, the difference between minutes and days is the whole value.
Invoices, payment reminders, quotes, appointments, messages and hours are separate categories, and every person switches on the ones they want. That is what stops the channel from being muted altogether, which is how most notification systems quietly die.
The message is not a dead end. Tapping it opens the invoice, the appointment, the quote or the conversation itself, so the person can act immediately instead of searching for what the message referred to.
The same switches cover everything IDup sends, so a person configures their notifications once rather than hunting through separate settings for accounting, appointments, messages and hours.
The usual reaction to messages being missed is to send more of them: a second email, a copy to another address, a reminder about the reminder. It almost never works, because the problem was never the number of messages.
Attention is the scarce thing, and it is spent in the first few seconds. A channel that is mostly noise gets muted, and once it is muted the one genuinely urgent message is lost with the rest.
Letting each person switch categories on and off protects the channel. People keep the notifications that are useful to them, which means the ones they keep are actually read.
Once in the app, on the phone — the permission belongs to the person, not to the company.
Invoices, payment reminders, quotes, appointments, messages and hours can be switched on separately.
A tap opens exactly the invoice, appointment or conversation the message was about.
The difference between a notification and a useful notification is what happens after the tap. A message that only says something has changed puts the work of finding it back on the reader.
Because the notification comes from the same system as the invoice, the appointment and the conversation, it can open the exact record. The customer who is reminded about an invoice reaches the invoice; the employee who is told about a rejected timesheet reaches the week that was rejected.
That is also why the categories are worth setting up properly. Each one leads somewhere specific, so switching one on is a decision about which parts of the relationship you want to be able to act on immediately.
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The person receiving them. Categories such as invoices, appointments, messages and hours can be switched on and off individually for each person.
Push messages arrive on the phone through the app. Everything is also visible in the browser, but the immediate notification is what the app adds.
The entry the message is about opens directly — the invoice, the appointment, the quote or the conversation.
No. Permission for notifications belongs to the person and their device, which is how it should be and how the phone platforms require it.
No, it works alongside it. Push is for the things that lose value when they are seen late; email remains for everything that needs a written record in a mailbox.
Only if they choose to be. The categories exist precisely so that each person keeps the notifications that are useful and switches off the rest.
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