IDup gives software companies and IT service providers one platform for clients, projects, support, recurring billing and accounting — connected by an open API instead of a stack of subscriptions.
Technology companies are the worst offenders at running their own back office badly. The product gets the architecture; the business gets a CRM trial, a ticket tool, a time tracker, a billing script somebody wrote once, and an accounting package that finds out about all of it at quarter-end. The result is predictable: unbilled work, unclear project margin, and revenue reporting that nobody fully trusts.
IDup replaces that with one system and one database. Leads, contracts, projects, tickets, tracked time, subscriptions, invoices and payments live together, with an open REST API and webhooks so it fits the tooling you already run. Recurring revenue bills itself in 20 currencies, support and delivery share one client record, and margin per project or per customer is a figure you can read rather than estimate.
CRM, projects, tickets, time, subscriptions, invoicing and accounting in one platform instead of six tools glued together with exports and a maintenance burden nobody wanted to own.
One client record means sales, delivery and support work from the same history — including what the contract actually promised.
MRR, project margin, open tickets and unpaid invoices on one screen.
Approve, respond and check figures from anywhere, on any device.
Supplier invoices and receipts are read and booked automatically, and IDup AI drafts replies, summarises tickets and answers questions about your own data in plain language.
The AI chatbot handles first-line questions on your website and in your product docs, capturing qualified leads instead of losing them to a contact form nobody answers at night.
Documents, receipts and drafts handled by AI, with confirmation before anything changes.
Subscription billing, dunning, onboarding and escalations run themselves.
A lead becomes a contract, the contract becomes a project and a subscription, the work becomes tracked time and tickets, and everything becomes an invoice and a booked payment.
Because nothing is re-entered, the revenue in your dashboard, the entry in your books and the customer’s subscription state are the same fact.
Customer data encrypted on secure servers worldwide, with granular permissions and audit trail.
From a small team to a growing company, without adding another integration to maintain.
Retainers, licences and support contracts billed automatically on their own cycle in 20 currencies, with failed payments chased by escalating reminders.
Delivery and support in one place, with hours tracked against project and customer so billable work is never reconstructed from memory.
Push and pull data from your own systems and CI, trigger workflows on business events, and integrate without a middleware subscription.
Revenue, tracked cost and support effort against the same client record — so you can see which customers are actually profitable to serve.
IDup automates the routine — billing, dunning, time-to-invoice, onboarding, reporting — so the team’s hours go into the product and the customers.
Internal tooling is the most expensive thing a software company builds, because it is never finished and it is never the priority. Every hour spent gluing a billing script to a CRM is an hour not spent on something customers pay for.
Using one platform for the business side removes both the build and the maintenance — and removes the risk that the person who wrote the glue leaves.
Recurring revenue, project margin, support load, pipeline and unpaid invoices — clearly in one place, on desktop and mobile.
You can see which customers generate more support than they pay for, which projects are drifting, how recurring revenue is developing and where cash will be next quarter.
Every figure drills down to the contract, the hours and the documents behind it, so a board or investor question ends in evidence rather than a rebuild of the numbers.
In most software and IT businesses, money is lost in the seams. A support contract that was never uplifted at renewal. Hours delivered under a fixed-price project that nobody compared to the estimate. A subscription that failed to charge and was noticed four months later. Out-of-scope work absorbed because raising it meant finding the contract.
None of these are visible in any single tool, because each tool holds only part of the picture.
IDup holds all of it in one place. Contracts, subscriptions, tracked hours, tickets and invoices reference the same customer, so renewals, failed payments, overrun projects and unbilled work surface automatically — usually recovering more revenue in the first quarter than the platform costs in a year.
You don’t pay extra for the rest of the platform. The same login gives you accounting with AI receipt capture, invoicing and online payments, tax filing, annual statements and financial reports, a full CRM with leads, estimates and contracts, projects, tickets, a client portal, employee and payroll management, permissions and multi-tenant workspaces.
It also gives you the growth layer: IDup AI as an assistant, an AI chatbot for your website and docs, automated workflows, a social media agent, marketing campaigns and a shared inbox for WhatsApp, SMS, email and social.
So sales, delivery, support, billing and payroll run on one login and one API — in 27 languages, in 20 currencies, GDPR-compliant, on secure servers worldwide, on desktop and in the mobile app.
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