Signed-in devices
See where your account is signed in and sign out any device you do not recognise.
A password you changed does not close a session that was already open. This page is where you close them. It was called Active sessions before.
Step by step
- Open Signed-in devices. At the top, This device is marked.
- Under Other devices each row shows the device, for example Chrome on Windows or the IDup app on a phone. It also shows the location, the IP address, the first sign-in, when it was last active and the Sign-in method.
- Select Sign out on a device you do not recognise. After a confirmation it is signed out at once and stops receiving push notifications.
- Select Sign out all other devices to keep only the one you are using.
- Change your password afterwards if you ended a session you cannot explain.
You cannot sign out this device here. Use Sign out in your profile menu.
New device and unusual location
A device that is new in the last 90 days is marked New device. A place you have not signed in from is marked Unusual location. For each person the first 7 days are a learning phase. IDup learns your usual devices and does not warn yet.
The e-mail about a new sign-in
When your account is signed in on a new device, you get an e-mail with the device, location, time and sign-in method. If it was you, do nothing.
If it was not you, select This wasn't me. The device is signed out immediately and you set a new password. The link works once and is valid for 7 days.
You can switch this e-mail off under Notifications with the event New sign-in on a device. At most 5 such e-mails are sent per person and day.
Who sees what
You see your own devices. In a company, an administrator sees the devices of the people in that company, grouped by person. An administrator can use Sign out all devices for one person.
Administrators can also set Rules for all devices: sign out automatically after 1, 3, 7, 14, 30, 60 or 90 days without activity, and a maximum of 1 to 10 devices per person. Both are off by default. If a person has more devices than allowed, the one unused for the longest time is signed out.
Every sign-out is recorded in the audit log.
Nothing is tracked — the buttons only open a message so you can tell us what was missing.
