Change or reset your password
Where the password lives, what it has to look like and what happens when you reset it.
Your password belongs to your IDup account, not to a particular company. Changing it changes it everywhere you sign in.
Step by step
- Open your own profile from the top bar of the workspace.
- Enter the current password and then the new one twice.
- A password needs at least 10 characters, with an upper-case letter, a lower-case letter and a digit. The same rule applies when an invited person first sets one.
- Save. You stay signed in on this device. Other devices keep their sessions until they expire or you end them.
If you forgot it
- Use the password reset link on the sign-in page.
- Follow the link in the e-mail and set a new password.
- Sign in. A six-digit code follows by e-mail.
One password, one resetIf your employee access at a company uses your IDup account password, the reset is done on the IDup account. The message on screen says so.
After a reset, check your devices
Open Central → Signed-in devices and sign out anything you do not recognise. See Signed-in devices. If you get an e-mail about a new sign-in that was not you, select This wasn't me. That signs the device out and takes you to a new password.
How signing in works is described in Sign in once, sign out once.
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