Chatbots on your website and in WhatsApp

The failure mode of a customer-facing bot is not being unhelpful. It is being confidently wrong, or refusing to let a frustrated person reach a human.

IDup's chatbot is built against both. It answers from your content rather than from general knowledge, and it escalates when a conversation moves past what it was given.

Step by step

1. Open AI Studio → Chat Bots → AI Chat Bots and create a bot.
2. Train it under AI Bot Knowledge Base: your pages, your documents, your answers. This decides how good it is.
3. Add AI Bot Canned Responses for the answers that must be word for word.
4. Set the handover under Human Agent, so a conversation that needs a person reaches one with the full history attached.
5. Publish it to the channel you want: your website or WhatsApp.
6. Watch AI Bot Analytics for what it is asked and where it fails. That list is your next training round.

Good to know

• The chat window uses the visitor's language for its own texts.
• Chat ending: the visitor is asked first. If no e-mail address is known, a contact form appears, and the visitor can close it without giving details.
• Booking and selling in the chat: Appointments and orders through the chatbot.

WhatsApp bots in the workspace

Marketing → WhatsBot is the WhatsApp side inside the workspace. Connect the account, build message bots and template bots, use the bot flow builder, keep templates and canned replies, run campaigns including CSV campaigns, and read the activity log.

Campaigns and bulk sending only go to numbers with recorded consent. See WhatsApp consents.

Voice

AI Voice Bots answer by voice rather than text. AI Realtime Voice Chat is the live version. Both are configured in the same place as the text bots.