IDup gives hotels, restaurants and tourism businesses one platform for guests, bookings, suppliers, staff and accounting — so the office work stops happening after closing time.
Hospitality is a high-frequency, low-margin business with a heavy administrative tail. Daily takings, supplier deliveries and invoices, staff rotas and hours, seasonal cash swings, guest enquiries arriving from six different channels at all hours, and a VAT position that moves with every service. Handled manually, it is a permanent backlog; handled late, it hides the fact that costs have moved and prices have not.
IDup automates the tail. Supplier invoices are read and booked by AI with the document attached, takings flow into the books, staff hours feed payroll directly, and guest enquiries from WhatsApp, email and social land in one shared inbox with the AI chatbot answering the standard questions around the clock. Margin, costs and cash are visible daily — not in a quarterly surprise.
Guests, enquiries, suppliers, staff, invoicing and accounting in one platform instead of a booking tool, a mailbox, a rota sheet and an accounting package that meet once a quarter.
One system means the day’s takings, the delivery that arrived and the hours worked all reach the books the same day rather than at month-end.
Revenue, costs, open items, staffing and enquiries on one screen.
Approve invoices, check figures and answer guests from the floor, on any device.
Supplier invoices and delivery notes are read, coded and booked automatically with the document attached — which is where most of the daily paperwork in hospitality actually sits.
The AI chatbot answers standard guest questions on your website at any hour — opening times, availability, directions, menus — and captures enquiries that would otherwise go unanswered until morning.
Supplier invoices and receipts read, coded and booked automatically.
Guest replies, payment reminders and recurring invoices run themselves.
An enquiry becomes a booking, the booking becomes an invoice and a booked payment, and every supplier delivery becomes a cost against the same period — without re-typing anything.
Because the chain is unbroken, you can compare revenue and cost for the same day rather than for the same quarter.
Guest and staff data encrypted on secure servers worldwide, with granular permissions.
From one location to several sites, each with its own workspace and permissions.
WhatsApp, email, SMS and social messages in a single shared inbox with history, so nothing is answered twice and nothing is missed on a busy evening.
Deliveries and invoices read by AI, booked to the right account with due dates and discounts visible, so payables never surprise you.
Rotas, hours and absences feed payroll directly, so personnel cost — usually your largest line — is booked the moment the run is released.
Revenue, purchase cost and margin visible per day and per period, so a price or portion decision is based on this week’s numbers rather than last quarter’s.
IDup automates the routine — supplier invoices, booking admin, payroll input, reminders — so your team’s attention stays on guests.
In hospitality the office work is done by people who should be on the floor, usually after a long shift. That is why it is late, and why errors are expensive.
Automating it does not just save hours; it moves the work out of the worst possible time slot and into the moment it happens, where it is accurate.
Revenue, costs, margin, staffing and guest enquiries — clearly in one place, per location, on desktop and mobile.
You can see which days and which offerings earn, where purchase prices have crept up, how staffing cost tracks against revenue and what cash will look like through the off-season.
Every figure links to its entries and documents, so a surprising week ends in an explanation instead of a suspicion.
Every hospitality business has months that fund the year and months that consume it. The danger is never the quiet season itself; it is entering it without an accurate picture of what the busy one actually produced.
With bookkeeping that runs weeks behind, that picture arrives too late to change anything — the staffing was already committed, the stock was already bought, and the cash was already spent.
IDup keeps the numbers current daily: revenue, purchase cost, wage cost and cash, per location. You go into the quiet months knowing exactly what you have, what is committed and where the levers are — which is the difference between planning a season and getting through it.
You don’t pay extra for the rest of the platform. The same login gives you accounting with AI receipt capture, invoicing and online payments, tax filing, annual statements and financial reports, a full CRM with leads, estimates and contracts, projects, tickets, a client portal, employee and payroll management, permissions and multi-tenant workspaces.
It also gives you the guest-facing layer: IDup AI as an assistant, an AI chatbot for your website, automated workflows, a social media agent, marketing campaigns and a shared inbox for WhatsApp, SMS, email and social.
So bookings, suppliers, staff and the books run on one login — in 27 languages, in 20 currencies, GDPR-compliant, on secure servers worldwide, with no prior software knowledge required.
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