Orders and their status
All orders of your shop in one list, with payment and shipping status, tracking number, packing slip and refunds.
Orders from the online shop, the point of sale, WooCommerce and Shopify appear in one list. The orders stay where they are. The list only shows them together.
Work with an order
- Open Online Store → Orders. Filter by channel or period.
- Open an order to see lines, customer, payments and a timeline.
- Press Print packing slip to prepare the parcel.
- Press Mark as shipped and enter the carrier and the tracking number. For pickup use Ready for pickup.
- Add an Internal note. Only your team sees it.
The customer gets an email only for Shipped and Ready for pickup, in the language of the customer.
Statuses
Payment shows as Open, Partly paid, Paid, Overdue, Cancelled or Draft. Shipping shows as Unfulfilled, Shipped or Ready for pickup. Digital products and services show Nothing to ship. With prepayment, an order can only be shipped after payment.
More actions
- Create order for phone, email or in-store orders. The invoice with a payment link is created, no email is sent automatically.
- Record refund or return from the order. Stock goes back.
- Select several orders to mark them as shipped, print packing slips or export them as CSV.
How your customers follow an order is in Order status for customers. Orders from a connected shop are in Connect an external shop.
Nothing is tracked — the buttons only open a message so you can tell us what was missing.
