Customers & sales

Omni sales and the point of sale

Selling across channels, and taking money at a counter.

Last updated 22 September 2026 · More in Customers & sales

Omni sales is for businesses that sell in more than one place at once — a shop, a counter, a portal — and want one order list rather than three.

Where to find itCRM → Omni Sales.

Step by step

  1. Open CRM → Omni Sales → Sales channel and define each channel you sell through.
  2. Order list is every order across all of them, in one place.
  3. POS opens the counter view, organised by shift.
  4. Trade discount holds the discount rules that apply per channel or per customer.
  5. Portal is the customer-facing storefront; Diary sync keeps the schedule aligned.
  6. Reports shows what sold where, and Settings holds the defaults.

Which shop is which

  • Omni Sales — multi-channel selling with a POS.
  • IDup Shop — the product catalogue and orders inside IDup. See The IDup Shop.
  • WooCommerce and MyShopify — your existing external shop, connected. See Connect an external shop.
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