Surveys, feedback and loyalty
Ask customers what they think, and give the good ones a reason to come back.
Feedback you collect on a rhythm is data. Feedback you collect when something has gone wrong is an argument.
Feedback requests
- Open Marketing → Feedback → Send requests and choose who to ask.
- Answers arrive under Feedback received.
Questionnaires and surveys
- Marketing → Questionnaire for a structured set of questions.
- Automation / workflows → Utilities → Surveys for the survey tool with its own recipients and results.
Loyalty
- Open Marketing → Loyalty → Loyalty programs and define how points are earned and spent.
- Memberships holds the tiers and their rules.
- Users shows who is in the programme and Transactions what they earned or redeemed.
- Configuration holds the settings.
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