Cancel or change your plan

IDup does not tie you to a year. Billing runs monthly, and a cancellation takes effect at the end of the period you have already paid for.

Step by step

1. Decide whether you want to cancel or only move to a smaller plan — moving down keeps your data and simply lowers the limits.
2. Cancel to the end of the current period. You keep full access until that date.
3. Before the end date, export anything you want to keep outside IDup — see Export your data.
4. If people were connected to your company, tell them: their own private accounts stay, but the connection to your company ends.

What happens to connected people

Nothing bad. When a connection ends, the system's own wording is: the connection has ended and the person keeps their own private account. They lose sight of your company, and they keep everything that is theirs.

If an invoice is overdue

• Reminders escalate in three steps — around day 7, day 14 and day 30 after the due date.
• The workspace is only locked after 30 days overdue, not on the first day.
• Paying the open invoice unlocks it again.