Send e-mail from your own address

By default your e-mails go out through IDup in your company's name. You can send from your own address instead, for example info@company.com.

Two ways to send

• Via IDup (default): sent from noreply@idup.com in the name of your company. Replies go to your company. Nothing to set up.
• Own address: your customers see your address. You can choose it once the default address is checked. If it fails, IDup sends the mail instead.

Connect an address

1. Open the tab Addresses and choose Add address.
2. Choose Connect with Google or Connect with Microsoft. You sign in and no password is stored. If it is greyed out, the platform operator has not enabled it yet.
3. Or choose Other address (SMTP/IMAP). E-mail and password are enough. Servers are filled in for known providers.
4. Choose Connect & check. Then use Send test.
5. Choose Own address under Sending.

Check delivery

Check domain tests SPF, DKIM and DMARC. A traffic light shows Good, Improve or Missing, with steps for your domain provider.

One address per area

Optionally set a different address for invoices and reminders, quotes and contracts, appointments, support, newsletters and campaigns, e-mail templates and reminders, or payment requests. Without a choice the default address sends.

When it fails

• Administrators get one notification per day.
• Every mail appears in the sending log, including the server answer.
• Newsletters and campaigns do not fall back to IDup. They show the error instead.