Cancel or change your plan

IDup does not tie you to a contract term. You can cancel any time, and the cancellation takes effect at the end of the period you have already paid for.

Step by step

1. Decide whether you want to cancel or only move to a smaller plan. A smaller plan keeps your data and lowers the limits. See Choose and change your plan.
2. Open My subscription and select Cancel subscription.
3. Optionally tell us why you cancel. This helps us improve IDup.
4. Select Cancel as of the end date. You keep access until that date, and your data is not deleted.
5. Before the end date, export what you want to keep. See Export your data.

Changed your mind?

• Before the end date, select Undo cancellation. Your subscription continues.
• After the end date, select Restart subscription.

What happens to connected people

When a connection ends, the person keeps their own private account. They lose sight of your company and keep everything that is theirs. Tell them before you cancel.

If a payment is missing

Access is not cut off on the first day. See Your IDup invoices and payment method for the reminders and the grace period.