Appointment reports
Key figures for your appointments: cancellations, no-shows, utilisation, booking channels and revenue, with export.
The appointment report shows how your calendar performs. You see key figures for a period and can export them.
Where to find itAppointments → Reports
Step by step
- Open Appointments → Reports.
- Choose the Period: Last 7 days, Last 30 days, Last 90 days, This month, Last month, This year or Custom with From and To.
- Narrow it down by Calendar and Staff member.
- Read the key figures and the charts below them.
- Press Export CSV or Export PDF. Both use the same figures as the page.
What you see
- Appointments, Cancellations and the Cancellation rate.
- No-show rate — based on the result recorded for each appointment.
- Utilisation — booked time against available working time, in total and per staff member.
- Bookings per channel — booking page, embed code, short address, admin, app, chatbot and other.
- Lead → customer and the Follow-up response time.
- Revenue (net) per treatment. You see it only with permission for invoices.
Good to knowPress How the figures are calculated on the page for the exact rules. To count chatbot bookings, add ?kanal=chatbot to the end of the booking link in your chatbot.
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