Telegram, Facebook and Instagram in one inbox: answer comments and direct messages centrally, with AI suggestions and full customer context, so public conversations never go unanswered.
Social channels are where a growing share of customer contact now begins, and they are the least controlled place a business communicates. Direct messages, comments under posts, story replies and mentions arrive on several platforms, are visible to everyone, and are read on a phone by whoever happens to be scrolling.
The exposure is asymmetric. An unanswered email is invisible; an unanswered comment sits publicly under your own post, telling every future customer how you respond.
The IDup social media inbox brings Telegram, Facebook, Instagram and more into one queue alongside your other channels. Comments and DMs get an owner, a status, AI-drafted suggestions and the customer’s record beside them — so public conversations are answered quickly, consistently and by whoever is actually responsible.
All in IDup — one login, no silos.
Telegram, Facebook, Instagram and more in a single queue, so nobody has to check four apps and no platform quietly accumulates unanswered messages.
Public comments and private messages handled in the same workflow, because a customer does not distinguish between them and neither should your response time.
Drafted replies in the customer’s language, based on your own content and history, reviewed by a human before sending — fast answers without generic ones.
Assign conversations, add internal notes and hand over cleanly, with every exchange attached to the customer record instead of living on someone’s personal account.
The comment section under your own post is a shop window you do not control. A question left hanging for a week is read by everyone who arrives afterwards, and it says something about the business that no amount of advertising corrects.
The reason it happens is almost never indifference. It is that comments live in a notification list on a platform nobody is formally responsible for watching.
Bringing them into a queue with an owner and a status makes responding a normal part of the working day rather than something that depends on who opened an app. Response time improves, and the public evidence of it improves with it.
Telegram, Facebook, Instagram and more, connected once.
DMs, comments and mentions in a single queue with owner, status and customer context.
Answers go out fast and consistently, and enquiries become leads in the same system.
A direct message asking about price or availability is a lead. Treated as a social interaction, it gets a friendly reply and then disappears into a thread nobody follows up.
Because the social inbox is part of the same platform as your CRM, that message can become a tracked lead with an owner and a next step in one action — and everything that follows, from the quote to the invoice, stays attached to the same person.
That is what makes social media measurable in the only way that matters: not in impressions, but in the number of customers and the amount of invoiced revenue that started as a comment or a DM.
One login, ein Preis – keine versteckten Zusatzkosten.
Telegram, Facebook and Instagram among others, in one queue — and alongside WhatsApp, SMS and email in the shared inbox, so every channel a customer might use is handled in one place.
Yes, both in the same workflow, which matters because public comments carry more reputational weight than private messages and are the ones most often missed.
It drafts them from your content and the conversation history, in the customer’s language. A human reviews and sends, so speed does not come at the cost of a wrong or off-tone answer.
Yes. Conversations are assigned, statuses are visible and internal notes let colleagues hand over, so nothing is answered twice and nothing is left assuming somebody else did it.
Yes — a message can become a tracked lead with an owner and a next step, and everything that follows stays attached to the same customer record.
Minutes. Connect your accounts and the next comment or message arrives in the queue immediately.
Start free — the entire IDup platform in one login.
Copyright © 2025 - IDup. All rights Reserved.
