IDup gives property managers one platform for units, owners, tenants, contracts, billing and communication — and gives every tenant a free app for chat, appointments, documents and invoices.
Most of the work in property management is not decision-making, it is answering. Where is my contract, when is the plumber coming, what is this charge on my statement, who do I call about the heating. Every one of those questions costs a phone call, and every phone call happens at the least convenient moment.
When tenants can see their own documents, their own invoices and their own appointments, and can write a message instead of calling, the volume of interruptions falls sharply — and what is left arrives in writing, in one place, with the unit it belongs to.
Units, owners, tenants, contracts, documents, billing and communication in one platform instead of a folder structure, a mailbox and a spreadsheet only one person understands.
Every record carries its full history, so a colleague can take over a building or a tenant without a long handover. Who agreed what, which repair was promised, which statement was sent — it is all on the record rather than in somebody’s memory.
Open items, recurring invoices, requests and deadlines on a single screen.
Reach contracts and record costs during a viewing or a site visit, on any device.
Photograph maintenance invoices and receipts on site and the AI reads them, codes them and books them against the right unit with the document attached.
Standard questions from tenants and prospects are answered by the chatbot around the clock, and the contact details are captured — so a viewing request at ten in the evening is not lost by the morning.
Invoices and documents read and filed automatically to the right unit and owner.
Recurring invoices, payment reminders and deadline alerts run by themselves.
A request becomes a task, an appointment, an invoice and a booked payment — with every document attached to the unit it belongs to.
Nothing is retyped, so the address on the contract, on the invoice and in the accounts is the same address, and a question about any of them is answered by opening one record.
Tenant and owner data encrypted on secure servers worldwide, with granular permissions.
From a handful of units to a full portfolio without changing systems.
Tick one box when you create the tenant and the invitation goes out in your company name. The tenant gets a free personal account with chat, appointments, documents and invoices for their own unit — and nothing else.
Tenants send a message with a photo of the defect instead of phoning whoever answers. The conversation stays with the tenancy, so a colleague can pick it up and nothing lives on a private phone.
A viewing, a handover or a repair slot is sent to the tenant as a calendar entry they can accept or decline, with a reminder before the day — which is what stops an engineer standing outside a locked door.
Rents and service charges are billed automatically on their own cycle and matched when they are paid, and contracts, protocols and statements stay searchable under the unit they belong to.
IDup automates the routine — recurring billing, reminders, filing, follow-ups — and gives tenants a place to look things up themselves, so your day is not made of interruptions.
The load in property management is rarely a single hard task. It is the number of small ones, each of which arrives by phone, each of which requires finding a document, and none of which can be planned.
Giving the other side an app changes the shape of that load. The lookups disappear, the questions arrive in writing, and what is left is the work that genuinely needs a person.
Units, owners, tenants, contracts, open items and requests — clearly in one place, on desktop and on the phone.
You see which rents are outstanding, which contracts end this quarter, which maintenance costs are running ahead of budget and which request still needs an answer today.
Every figure drills down to the entries and the documents behind it, so a question from an owner is answered in the meeting rather than after it.
Property disputes are decided by paperwork, and they surface long after everyone has forgotten the details: a handover protocol from four years ago, a service charge statement, a message agreeing to a repair, the version of the contract that was actually signed.
In a folder structure, finding those things is a morning of work and sometimes a failure. Attached to the unit and the tenancy, with the conversation that produced them, it is a search.
That is also why the tenant app is worth more than it looks. What was sent, when it was sent and whether it was read is recorded on both sides, which removes most arguments before they start.
You don’t pay extra for the rest of the platform. The same login gives you accounting with AI receipt capture, invoicing and online payments, tax filing, annual statements and financial reports, a full CRM with leads, estimates and contracts, projects, tickets, a client portal, employee and payroll management, permissions and multi-tenant workspaces.
It also gives you the modern layer most property tools don’t have: IDup AI as an assistant, an AI chatbot for your website, automated workflows, a social media agent, marketing campaigns and a shared inbox for WhatsApp, SMS, email and social.
So brokerage, management and accounting run on one record per object and per client — in 27 languages, in 20 currencies, GDPR-compliant, on secure servers worldwide, on desktop and in the mobile app.
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