The tenant portal and damage reports
Invite tenants to the customer area, where they see rent and reminders and report damage with photos.
Tenants use the customer area in the browser or in the IDup app. They look up rent and the lease themselves and report damage without a phone call.
Where to find itCustomers → Customers, column Portal / App.
Invite a tenant
- Open the customer list. In the column Portal / App click Invite and choose Send by email or Show QR code. The QR code can be printed or shown on a screen.
- The status then reads Invited on with the date and Send again, and after the first sign-in Active with the last sign-in. If the e-mail is missing, Add email appears.
- To invite several tenants, tick them and click Invite selected. Tenants without an e-mail address or invited in the last 24 hours are skipped and named.
What the tenant sees
- My home: rent, start, notice period, utility cost advance and the lease with View lease.
- Rent account: balance, a 12-month grid with a choice of year, payment history and the statement as PDF. A button Pay … now appears only if you have connected a payment method. Payment details and the QR payment slips (PDF) are there too.
- Payment reminders and dunning notices with their deadline.
- Report damage and My reports.
Report damage
The tenant describes what happened and adds photos. The tenant gets a confirmation by e-mail, follows the status and can reply to your messages. Up to 10 reports per hour are accepted. Your team sees each report as a case, see Maintenance cases and deadlines.
OwnersA customer who owns a property you manage under a mandate sees a read-only block My properties in the customer area, with key figures, rent roll and statements.
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