Build a no-code AI chatbot trained on your own content, put it on your website, WhatsApp and social channels, and let it answer customers around the clock — then hand the conversation to a human the moment it matters.
Most enquiries a small business receives are questions it has answered hundreds of times: opening hours, prices, availability, how something works, whether you cover a particular area. They arrive at all hours, they interrupt the work, and each one is answered a little differently depending on who happens to reply.
The ones that arrive outside office hours are worse, because they are frequently the ones that never come back. A visitor who asks a question at nine in the evening and hears nothing until Tuesday has usually asked someone else in the meantime.
An AI chatbot trained on your own content answers those instantly, in the customer’s language, at any hour — and knows when to stop. The moment a conversation needs judgement, it hands over to your team with the full history attached, in the same shared inbox where every other channel lands.
All in IDup — one login, no silos.
A working chatbot in minutes: point it at your website, documents and FAQs, set its tone and its boundaries, and publish. No developer, no separate platform, no maintenance project.
Answers come from your content — your services, prices, policies and documentation — not from generic internet knowledge, which is the difference between a useful assistant and an embarrassing one.
Website, WhatsApp and social channels from one configuration, so the same knowledge answers consistently regardless of where the question was asked.
When a conversation needs a person, it moves into the shared team inbox with its full history, so the customer never has to explain themselves twice.
Visitors do not schedule their questions around your opening hours. A significant share of enquiries arrive in the evening, at weekends and during holidays — precisely when a contact form produces silence.
Silence is expensive because interest decays quickly. Someone comparing three suppliers on a Sunday evening will usually go with whichever one answered.
A chatbot trained on your content closes that gap without hiring anyone. It answers the standard question immediately, captures the contact details, qualifies the enquiry and puts it in your pipeline — so Monday morning starts with a warm lead instead of an unanswered form.
Choose the channels, the tone and what it may and may not answer.
Point it at your website, documents and FAQs — it learns from your content, not the internet.
It answers around the clock, captures leads and hands over to your team when judgement is needed.
The failure mode of customer-facing AI is not being unhelpful. It is being confidently wrong, or refusing to let a frustrated person reach a human.
IDup’s chatbot is built to avoid both. It answers from your own content rather than from general knowledge, it is configured with explicit boundaries on what it may state, and it escalates to your team whenever a conversation moves beyond them.
The handover is seamless because the chatbot and the shared inbox are the same system. The full conversation, the customer record and any previous history arrive together — so the person taking over starts informed rather than apologetic.
One login, ein Preis – keine versteckten Zusatzkosten.
You point it at your own material — website pages, documents, FAQs and price information — and it answers from that. Updating your content updates its answers; there is no retraining project.
Yes. The same chatbot can answer on your website, on WhatsApp and on social channels, with conversations landing in the same shared inbox as every other message.
It hands over to your team with the full conversation history attached, so the customer never repeats themselves and nobody starts from scratch. You decide which topics always go straight to a human.
It answers from your content and is configured with explicit boundaries. Where it is uncertain, it hands over rather than guessing — which is the only acceptable behaviour when the answer affects a price, a contract or a legal question.
It answers in the customer’s language across the 27 languages IDup supports, from the same underlying content, so serving another market does not require a second chatbot.
Minutes to a first working version. Point it at your website, review the answers it gives, adjust the boundaries and publish.
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