Appointment reminders and guest self-service

Reminders reduce no-shows. Self-service saves you the phone calls for moving an appointment.

Reminders

1. Choose Add reminder.
2. Set how long before the appointment: from 5 to 1,440 minutes, or in hours or days.
3. Choose who is reminded: the guest, the staff, or both.
4. Choose the channels: e-mail, SMS, WhatsApp or push.
5. Write your own subject and text, or leave it empty. Then the standard text goes out in the guest's language.

You can use placeholders such as the guest's name, the date, the time, the place and the links to change or cancel. A reminder goes out exactly once for each person and channel. A channel that is not in your plan is greyed out. SMS and WhatsApp only go to guests who agreed when booking. WhatsApp needs your own connection.

On the Calendars page, Edit company default sets default reminders for new calendars. Apply to all calendars replaces the reminders of the existing ones.

In an appointment, the block Reminders lists what is scheduled and what was sent.

Guest self-service

• The confirmation e-mail has links to change or cancel the appointment. They stop working after the deadline you set. The guest is then asked to call.
• Cancelling asks for confirmation and an optional reason. A link checker in the mailbox cannot cancel by accident.
• The guest can add the appointment to Google, Outlook or Apple calendars.
• With a Google Meet, Zoom or Teams link, rescheduling keeps the meeting and cancelling removes it. The guest can join from 10 minutes before the start.
• In the customer account, My appointments lists upcoming and past appointments with Reschedule, Cancel and Book again.

Every e-mail to guests and staff goes out in the language of the recipient.