IDup Help Center

How can we help?

215 guides for IDup on the web and in the app — written from the product itself.

Browse every topic from A to Z →

Browse by category

Every article belongs to exactly one category. The counts below are counted, not estimated.

Getting started

Create your account, sign in with an email code, pick your area, install the app and set your language.

Articles: 10View →
Plans & billing

Business, private, tax advisor and trustee plans, the 30-day trial, extra users and companies, invoices and payment.

Articles: 11View →
Accounting & taxes

Bookkeeping, receipt capture with and without AI, VAT, the Swiss QR bill, reports, the year-end close and tax filing.

Articles: 21View →
Invoicing & payments

Write and send invoices and quotes, chase what is unpaid, and get paid online.

Articles: 13View →
Customers & sales

Customers and contacts, leads, deals, quotes, contracts and the support desk.

Articles: 14View →
Properties & rentals

Properties and units, tenancy agreements, rent payments and reminders, the rent roll, utility costs, the tenant portal and damage reports.

Articles: 12View →
Search profiles

What a search profile is, forms and the step-by-step wizard, features and places, matches, contact and notifications, statistics and the trash.

Articles: 9View →
Projects, tasks & time

Projects and what customers see of them, tasks, appointments, meetings and time tracking.

Articles: 15View →
Connect your team & customers

Invite an employee or a customer, give them a free private account, chat, appointments, working hours and push categories.

Articles: 14View →
Shop & orders

The IDup Shop, the subscription shop, orders and their status, and connected external shops.

Articles: 9View →
Private accounts

The free Basic account, Plus and Premium, the postbox, family members, assets and property.

Articles: 5View →
Tax advisors & trustees

Tax clients and mandates, the client intake form, per-plan limits and the Taxes and Trust modules.

Articles: 6View →
AI, chatbot & inbox

IDup AI, AI Studio, website and WhatsApp chatbots, the shared inbox and the social channels.

Articles: 9View →
Marketing & campaigns

Campaigns, newsletters, landing pages, popups, surveys, loyalty and social analytics.

Articles: 13View →
Documents & files

The document vault, file sharing, Google Drive, the knowledge base and the wiki.

Articles: 7View →
Reports, automation & integrations

Reports and report builders, workflow automation, webhooks, the API and external systems.

Articles: 7View →
Operations & industry tools

Inventory, purchasing, assets, fleet, manufacturing, logistics, workshops, property and field services.

Articles: 15View →
Team, permissions & API

Employees, roles and rights, workspaces, audit log, active sessions and API keys.

Articles: 8View →
IDup app (iOS & Android)

Install and sign in, switch areas, scan a receipt with the camera, push notifications, offline behaviour and updates.

Articles: 9View →
Account, security & privacy

Two-factor sign-in, your password, notification preferences, data export, cookies and the legal documents.

Articles: 8View →

Popular guides

The pages people open first. See every topic from A to Z →

Questions & answers

Short answers to the things people ask before they start.

How do I get started?

Create an account on the pricing page, tick the terms box, and confirm the code we email you. You are in the product within a few minutes — see Create your IDup account.

Is there a free trial?

Yes. Every paid plan — business, private, tax advisor and trustee — starts with a 30-day trial. The private Basic plan is free and has no time limit.

Can I cancel at any time?

Yes. Plans are billed monthly or yearly (yearly: two months free) and a cancellation takes effect at the end of the period you have paid for. See Cancel or change your plan.

Where is my data hosted?

On servers in Germany, inside the EU.

Do I need one login per area?

No. One account gives you the business area, your private area and every company that has connected you — you switch between them with the area picker after signing in.

Is there a mobile app?

Yes, for iOS and Android. It covers the same areas as the web, adds push notifications and lets you photograph a receipt. See Install the IDup app.

Do I need accounting knowledge?

No. Receipts can be captured as a photo and the accounting area is built around ready-made accounts and reports. The tax and trustee modules are there when you want a professional involved.

Still not finding an answer?

Our support team answers in your language.

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All-in-One Accounting, Payroll & Digital Finance — Simplified

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